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Discussion topic: All my Apps have disappeared

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This message was authored by Amanda88 This message was authored by: Amanda88

All my Apps have disappeared

My sky kept backing me out last night and today all my apps have disappeared from my mini box. My mini box has been backing me out every night for last week. Not happy with the service recently.

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: All my Apps have disappeared

Posted by a Superuser, not a Sky employee. Find out more

@Amanda88 
First thing to try is a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: All my Apps have disappeared

Posted by a Superuser, not a Sky employee. Find out more

@Amanda88 
First thing to try is a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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