All Apps are missing

[Jo284]

Any one else having the same problem. 
all apps are no longer there, including Netflix & paramount. If you search for a programme it says you need to subscribe to watch, which I have already done so. This is a recent problem...

[caesarome]

@Jo284 

Is this on Sky Q, or Glass or Stream ?

[Jo284]

Sky Q.
We've been watching a program on Atlantic and it's just come up on this as well, even after watching an episode..... i need to upgrade my subscription, to watch the new episode.

[Marlu-Nyu]

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@Jo284 wrote:

Sky Q.
We've been watching a program on Atlantic and it's just come up on this as well, even after watching an episode..... i need to upgrade my subscription, to watch the new episode.

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That does sound really frustrating, especially if you’ve already been watching content without issue. Just in case—it might be worth double-checking your Sky account online or in the My Sky app to make sure your subscription is still active and that the latest bill went through okay. Sometimes a missed payment or glitch can cause access issues like that.

[Chodley]

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@Jo284 wrote:

Sky Q.
We've been watching a program on Atlantic and it's just come up on this as well, even after watching an episode..... i need to upgrade my subscription, to watch the new episode.

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Try turning the box off & wait 40 seconds & back on at the wall

and an App refresh in the settings

and a Settings reset

and make sure you're subbed to HD or UHD if you are trying to download those versions.