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Discussion topic: Alibi- black screen can’t change station.

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This message was authored by Angela65 This message was authored by: Angela65

Alibi- black screen can’t change station.

Hi 

My television screen is completely black, and is stuck on one channel.  Sky Q is not responding. 

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This message was authored by oldfella This message was authored by: oldfella

Re: Alibi- black screen can’t change station.

Posted by a Superuser, not a Sky employee. Find out more

@Angela65 wrote:

Hi 

My television screen is completely black, and is stuck on one channel.  Sky Q is not responding. 


Hi @Angela65 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

If you had to press the Standby button on the box to switch it on then

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Angela65
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This message was authored by Angela65 This message was authored by: Angela65

Re: Alibi- black screen can’t change station.

I tried everything you stated, it still not working.  No pictures only volume. It not allow me to change the stations.

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