New sky q box

[Escortrs1]

I used to have channels 1-15 before channel 101 now I've been given a new q box and they have disappeared is there anyway of getting them back

[nigea99]

---

@Escortrs1 wrote:

I used to have channels 1-15 before channel 101 now I've been given a new q box and they have disappeared is there anyway of getting them back

---

hi @Escortrs1 

These are your favourites and need to be set on each box 

Edit - Sorry I initially posted  help for the wrong System- will update when I have the right help pgae

[oldfella]

---

@Escortrs1 wrote:

I used to have channels 1-15 before channel 101 now I've been given a new q box and they have disappeared is there anyway of getting them back

---

Hi @Escortrs1 

Looks like you had set 1 to 15 as favourites.

See help link below if you want to set them up on your new Q box.

https://www.sky.com/help/articles/using-the-sky-tv-guide

[nigea99]

---

@oldfella wrote:

---

@Escortrs1 wrote:

I used to have channels 1-15 before channel 101 now I've been given a new q box and they have disappeared is there anyway of getting them back

---

Hi @Escortrs1 

Looks like you had set 1 to 15 as favourites.

See help link below if you want to set them up on your new Q box.

https://www.sky.com/help/articles/using-the-sky-tv-guide

---

@Escortrs1  - @oldfella posted the link just before I found it 🙂