AlJazeera & TRT not working

[JB22THH]

Al Jazeera & TRT not working on Sky satellite TV service in Dublin (I have Sky Q boxes) - get SKy blue screen with error message "this channel currently affected by a problem with your satellite signal" - any idea what the problem might be?

[Daniel0210]

@JB22THH 
If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky Ireland to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[GD1]

@JB22THH  Both TRT & Aljazeera are on a weaker European beam, therefore any slight misalignment with your dish will affect these channels.