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Discussion topic: Additional Mini Box asking check your subscription and cannot watch TV

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This message was authored by Darren0805 This message was authored by: Darren0805

Additional Mini Box asking check your subscription and cannot watch TV

Had a 3rd Mini box delivered. We previously had 2. Setup and connected to Main Q box but saying check your subscription entitles you to view this channel on this box. Any ideas anyone? @Sky

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This message was authored by oldfella This message was authored by: oldfella

Re: Additional Mini Box asking check your subscription and cannot watch TV

Posted by a Superuser, not a Sky employee. Find out more

@Darren0805 wrote:

Had a 3rd Mini box delivered. We previously had 2. Setup and connected to Main Q box but saying check your subscription entitles you to view this channel on this box. Any ideas anyone? @Sky


Hi @Darren0805 

Have you tried rebooting the main Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

When the main box is completely back up and running reboot the mini as above.

Darren0805
Topic Author
This message was authored by Darren0805 This message was authored by: Darren0805

Re: Additional Mini Box asking check your subscription and cannot watch TV

Yes have done that to the main box. The other mini boxes come on and connect. The additional one connects perfectly but then just gives me the message of check my subscription. 

This message was authored by Isaacbuc This message was authored by: Isaacbuc

Re: Additional Mini Box asking check your subscription and cannot watch TV

I don't have a solution, but I am having the exact same issue, and have tried all of Sky's recommendations on the help section.

This message was authored by Kelsingra This message was authored by: Kelsingra

Re: Additional Mini Box asking check your subscription and cannot watch TV

Posted by a Sky employee

Hey @Darren0805 


Thanks for using the Sky Community.😊


I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

 

You can read get more information about how does it work here:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Fanni

Community ModeratorTeam Black

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Additional Mini Box asking check your subscription and cannot watch TV

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Additional Mini Box asking check your subscription and cannot watch TV

Posted by a Sky employee

We are still looking to help you @Darren0805 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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