13 May 2024 09:49 AM
Hi all, hoping for some helps on this as it's an odd one.
Some of the SKY exclusive channels have recently started to lose satellite signal, i can get BBC, ITV, Channel 4 & 5, Alibi, discovery OK but SKY Atlantic, SKY Sports etc come up with no satellite signal is being received.
All the cables seem to be in fine and the satellite isn't obstructed by trees. Has anyone had something similar?
Thanks in advance.
13 May 2024 10:03 AM
Posted by a Superuser, not a Sky employee. Find out more@Mikemurg
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
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