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Discussion topic: Loss of Satellite Signal just on SKY channels

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This message was authored by Mikemurg This message was authored by: Mikemurg

Loss of Satellite Signal just on SKY channels

Hi all, hoping for some helps on this as it's an odd one.

 

Some of the SKY exclusive channels have recently started to lose satellite signal,  i can get BBC, ITV, Channel 4 & 5, Alibi, discovery OK but SKY Atlantic, SKY Sports etc come up with no satellite signal is being received.

 

All the cables seem to be in fine and the satellite isn't obstructed by trees.  Has anyone had something similar?

 

Thanks in advance.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Loss of Satellite Signal just on SKY channels

Posted by a Superuser, not a Sky employee. Find out more

@Mikemurg 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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