@Mallyb007
On a Sky+ HD remote there's a 'Services' button: a Q handset doesn't have this.
As @GD1 indicates, an SD501 Mini Connector box is entirely inappropriate for Sky Q, and absolutely not the same as a Q Mini box or used to connect a Q Mini: the name is an unfortunate coincidence.
The Mini Connector is an antique bit of kit which added wireless capability to older (pre-2014) Sky+ boxes that didn't have WiFi built-in.
https://www.linearthoughts.co.uk/sky-sd501-on-demand-connector-review/
If you are having issues with a Q Mini box, the appropriate hardware is a Sky Q Booster or Sky Broadband Booster, which Sky will loan.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
