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Discussion topic: Accessibility on sky Q

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This message was authored by: Janice35

Accessibility on sky Q

Can't get past accessibility on Sky Q screen stuck on settings 

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This message was authored by: Daniel0210

Re: Accessibility on sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Janice35 

Sky have suggested the following...

  • Unpair their Sky Q remote from the box by holding 4&6
  • Wait for the remote to flash
  • Then dismiss the information screen "Skip & set up later"
  • Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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