Access to paramount +

[Leigh+brassed+off]

We are Sky diamond VIP customers supposedly and are able to have Paramount plus fee and Apple tv free for a period. Neither work and following 3 hours on the phone today we ended with Sky Technical telling us this is sometimes the case and there is nothing he could do.  The final thing he did was give us the sky cancellation number if we wanted to cancel.

[One+of+the+first]

You have to go onto the menu. I think it's under account and activate it

[One+of+the+first]

You have to go onto the menu. I think it's under MY SKY and activate it

[Leigh+brassed+off]

Thats the issue, it won't  activate, thats why we spent 3 hours on the phone to 3 different people to find out they had no solution.

[One+of+the+first]

Did you try and activate via the website and got nothing at all?

BTW I would also use the Apple+ free sub too. I absolutely love

For all mankind

Ted Lasso

Servant

Foundation

[Laing1]

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@Leigh+brassed+off wrote:

We are Sky diamond VIP customers supposedly and are able to have Paramount plus fee and Apple tv free for a period. Neither work and following 3 hours on the phone today we ended with Sky Technical telling us this is sometimes the case and there is nothing he could do.  The final thing he did was give us the sky cancellation number if we wanted to cancel.

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@Leigh+brassed+off do you have a Sky Cinema subcription as you need this for paramount+ if you do what errors are you getting when you try to activate is and are you following everything in the link below 

https://www.sky.com/help/articles/using-paramount-plus

With the apple TV+ have you redeemed the offer through the My Sky App as per the link below

https://www.sky.com/help/articles/using-apple-tv-plus