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Discussion topic: Absurd wait time to have sky Q installed

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This message was authored by Spym This message was authored by: Spym

Absurd wait time to have sky Q installed

I'm a sly broardband customer and just phoned up to upgrade to sky Q. After going through the process of deciding the right plan and agreeing on a plan I was told the earliest date for an engineer to come and install it was 6 weeks from now. The person on the phone said to go through with it and then call up customer services to see if they could get it done any earlier to which I said can you not tell me that. She replied no so I've decided to not get sky Q and looking into virgin tv wait time. 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Absurd wait time to have sky Q installed

Posted by a Superuser, not a Sky employee. Find out more

@Spym 

 

Given we're heading towards the Christmas - New Year break, with the shortest daylight hours and bad weather, that's not entirely surprising, particularly as Sky has been reducing its field workforce of satellite installers.

 

https://news.sky.com/story/sky-to-cut-1-000-roles-this-year-amid-shift-from-satellite-services 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Absurd wait time to have sky Q installed

Posted by a Superuser, not a Sky employee. Find out more

Just before Christmas is bound to be a busy time but Sky have also reduced the number of engineers due to the switch to streaming...

I am just another Sky customer and my views are my own
Spym
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This message was authored by Spym This message was authored by: Spym

Re: Absurd wait time to have sky Q installed

Still 6 weeks is a bit ridiculous especially considering how expensive the plans are. I've tried sky stream and wasn't a fan, nothing like sky Q. 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Absurd wait time to have sky Q installed

Posted by a Superuser, not a Sky employee. Find out more

@Spym wrote:

Still 6 weeks is a bit ridiculous


Not a lot we can say - it's obviously the next appointment unless a cancellation comes along...

I am just another Sky customer and my views are my own
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