5 app no longer plays content. Error VJS-2999

[Daniel0210]

@Sam19681 

You have to wait until an image has been approved before you can see it and hopefully you now can. 

[Kerrylmatt]

I sent a pic of how I solved my issue . Can't of let me send it . Try disabling ad blocker on your internet router (Eero device) . We restricted ad blocker to specific profiles excluding sky glass. I got help my another sky user having same problem . Mine now works fine by doing this . Hope this helps 

[hawkerpaul]

thanks for the reply.

It can't be a case of disabling ad blocker on the router, as the 5 app on my smart TV works without any problems on the same network.

I wouldnt want to disable ad-blocking anyway

[Kerrylmatt]

Yes I understand that . It was the only way we could get it to work on sky glass . My 5 worked on everything else okay . So we just disabled it on sky glass only 

[hawkerpaul]

Thanks again

I'm reluctant to disable the adblocker, as on the nero to specify adblocking on/off on a profile requires adblocking to be disabled on the entire network.

I would have to create a 2nd profile with adblocking enabled and add every device to this.

This is also a problem for new devices added to the nero, as they all would then have adblocking disabled by default

I think I'll stick to watching 5 on my smart tv

[hawkerpaul]

I can confirm disabling ad-blocker on the router works.

As mentioned earlier, I'm reluctant to do this.

I've informed 5 directly about it, so hopefully they can get an app update out soon ro rectify it.

Would be interested to hear for the others who get this problem what router they are using

[Wolfandskitty1]

Appears to be same error code for the New sky puks too!

ridiculous

[Sheffie7007]

Same issue  via second sky stream puck in our kitchen, my other puck device on main TV was unaffected; ie the VJS-2999 error and no streaming via 5 app on that TV.

I tried all troubleshooting suggestions and did not resolve this.

Sky could not help and suggested I speak to channel 5.
I found out this may be due to ad blocker on my router on this forum.   I have an eero bridge that I think connects to the puck in the kitchen.  

I switched off ad blocking and refreshed the app, and it is now working, and I have switched ad blocking back on and it is still working so I guess this is a useful work around that you may find useful. 
I dont use the 5 app that much anyway, but useful to know what is causing the problem, and as others have said if needs be you can set up a means to have ad blocking configured to be on for everything else if needs be, excluding the affected device/puck.

[Sheffie7007]

Ok update: app stopped working again.

Ive spoken to eero

thay said not that staightforward to disable ad blocking for a single device.

So they said to try activating guest wifi network and then I connected the puck to that network, channel 5 app seems to be working on this different network atm... 

[Wolfandskitty1]

Thanks for that will have a play with those settings later specifically the guest wifi.