3 Mobile 5G not connecting to Sky Q

[shanptt]

Have Sky Q with 3 Mobile 5G hub all working find until 23rd Sept 2023. Broadband working fine all around the house accept Sky Q won't connect no matter what we try! Sky called & mentioned a possible 3 mobile update which was the problem. Tried everything but with no luck! Sky ended the call with no solution but did send out a new Sky Q box! 

[Addie15]

Hi there, shanptt. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @shanptt 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Tony3535]

I'm having the exact same problem,  my 3 broadband has been working fine up until 14 days ago and all of a sudden it disconnected from my Sky Q box, but everything else is connected fine, the engineer came out today and tried everything but nothing worked he even tried a new Sky Q box, but it still wouldn't connect,  we now have to watch apps via our smart TV and use Sky TV to record programmes which is a pain....Sky have basically said there's nothing more they can do !!! My question now is,  should I try changing to 5G or a different broadband company all together  ? Please help as my wife is now giving me grief.......!!!