2nd box has stopped working

[MarliynD]

Hi 

I have a second sky box in the next room in my bungalow and it has worked perfectly for a few months but now when I turn it on I get the Sky menu and choices page but the small screen in the top left of the page, which normally shows whatever channel you are on, now is black and shows the messdage No Satellite Signal ???

I have tried the reset button on the back and also switched off and unplugged it but still no signal.

Any ideas what to try next please?

[oldfella]

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@MarliynD wrote:

Hi 

I have a second sky box in the next room in my bungalow and it has worked perfectly for a few months but now when I turn it on I get the Sky menu and choices page but the small screen in the top left of the page, which normally shows whatever channel you are on, now is black and shows the messdage No Satellite Signal ???

I have tried the reset button on the back and also switched off and unplugged it but still no signal.

Any ideas what to try next please?

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Hi @MarliynD 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.