24 Feb 2024 01:50 PM
Hi Everyone
Recently EE have sent out new wifi 6 routers to fibre customers. All devices work perfectly, the Sky Q box and mini's are falling over almost every day.
Changes to hardwire still does it, new router from ISP, still does it, changes to Ubiquiti gateway, still does it.
Anyone else?
Many thakns in advance for yur replies.
24 Feb 2024 03:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@Lord+Hillier wrote:
Hi Everyone
Recently EE have sent out new wifi 6 routers to fibre customers. All devices work perfectly, the Sky Q box and mini's are falling over almost every day.
Changes to hardwire still does it, new router from ISP, still does it, changes to Ubiquiti gateway, still does it.
Anyone else?
Many thakns in advance for yur replies.
If you can hardwire all your Q boxes by the same method to your Network and then turn off all Q box WiFi it should be OK
24 Feb 2024 06:04 PM
Posted by a Superuser, not a Sky employee. Find out moreSo you have a ubiquiti mesh AND wifi 6 on the router? Can you hardwire the mesh base node and disable the router wifi?
25 Feb 2024 10:42 AM
Thanks the replies, guys.
The main Q box is the issue, intermittantly picks up and IP address then drops it and wants to reallcoate a new one. DHCP then disabled on Main Q converted to static within the IP range. Then the mini's can't see the main box.
Tried - Cat6a on all boxes now still drops off the nextwork. Tried 5e, still the same. Just disabled the EE router Wifi and only used as a gateway, still drops off. Connected to Ubiquiti router, still drops off. Finally dug out the old Sky ISP router. Netgear OEM, changed the setttings to connect to the BT/EE back-bone, still drops off.
Finally, changed the Sky Q box for my Mum's - still drops off.
Now reading that many of the Q Boxes (Especially wuth HDR), have a chipset compatibilty issues with band steering and Fibre routers.
What a situation!
25 Feb 2024 10:46 AM
Posted by a Superuser, not a Sky employee. Find out moreWhen you say you have tried Ethernet on all boxes, to what are the Ethernet cables connected?
25 Feb 2024 10:47 AM
Either directly into the router, or the swith. Tried both, and swapped the Cisco swich for a Netgear one, still the same.
25 Feb 2024 10:51 AM
Posted by a Superuser, not a Sky employee. Find out more
@Lord+Hillier wrote:
Either directly into the router, or the swith. Tried both, and swapped the Cisco swich for a Netgear one, still the same.
Did you carry out a Network reset on each box with the Ethernet connected and turn off all the WiFi on each box immediately after the Box connected without carrying out any WPS.
25 Feb 2024 10:56 AM
I haven't tried that @oldfella will do and thanks for the guidance!
26 Feb 2024 04:27 AM
No luck, still the same issue.
26 Feb 2024 07:41 AM - last edited: 26 Feb 2024 07:43 AM
Posted by a Superuser, not a Sky employee. Find out moreBizarre. Tried manually assigned IPs? I assume this is on the latest firmware?
since you reverted to the old Sky router and still had issues, I can't believe it's any incompatiblity with fibre routers or wifi6 and since you said you were using ethernet I don't see that band steering can be the problem either.
26 Feb 2024 11:03 AM - last edited: 26 Feb 2024 11:03 AM
@Lord+Hillier wrote:Either directly into the router, or the swith. Tried both, and swapped the Cisco swich for a Netgear one, still the same.
No managed switches on your network by any chance?
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