2TB Q Box disconnects regularly evern hard wired,

[Lord+Hillier]

Hi Everyone

Recently EE have sent out new wifi 6 routers to fibre customers. All devices work perfectly, the Sky Q box and mini's are falling over almost every day.

Changes to hardwire still does it, new router from ISP, still does it, changes to Ubiquiti gateway, still does it. 

Anyone else?

Many thakns in advance for yur replies.

[oldfella]

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@Lord+Hillier wrote:

Hi Everyone

Recently EE have sent out new wifi 6 routers to fibre customers. All devices work perfectly, the Sky Q box and mini's are falling over almost every day.

Changes to hardwire still does it, new router from ISP, still does it, changes to Ubiquiti gateway, still does it. 

Anyone else?

Many thakns in advance for yur replies.

hi @Lord+Hillier

  If you can hardwire all your Q boxes by the same method to your Network and then turn off all Q box WiFi it should be OK

[Chodley]

So you have a ubiquiti mesh AND wifi 6 on the router? Can you hardwire the mesh base node and disable the router wifi?

[Lord+Hillier]

Thanks the replies, guys.

The main Q box is the issue, intermittantly picks up and IP address then drops it and wants to reallcoate a new one. DHCP then disabled on Main Q converted to static within the IP range. Then the mini's can't see the main box.

Tried - Cat6a on all boxes now still drops off the nextwork. Tried 5e, still the same. Just disabled the EE router Wifi and only used as a gateway, still drops off. Connected to Ubiquiti router, still drops off. Finally dug out the old Sky ISP router. Netgear OEM, changed the setttings to connect to the BT/EE back-bone, still drops off.

Finally, changed the Sky Q box for my Mum's - still drops off.

Now reading that many of the Q Boxes (Especially wuth HDR), have a chipset compatibilty issues with band steering and Fibre routers.

What a situation!

[oldfella]

Hi @Lord+Hillier 

When you say you have tried Ethernet on all boxes, to what are the Ethernet cables connected?

[Lord+Hillier]

Either directly into the router, or the swith. Tried both, and swapped the Cisco swich for a Netgear one, still the same.

[oldfella]

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@Lord+Hillier wrote:

Either directly into the router, or the swith. Tried both, and swapped the Cisco swich for a Netgear one, still the same.

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hi @Lord+Hillier 

Did you carry out a  Network reset on each box with the Ethernet connected and turn off all the WiFi on each box immediately after the Box connected without carrying out any WPS.

[Lord+Hillier]

I haven't tried that @oldfella will do and thanks for the guidance!

[Lord+Hillier]

No luck, still the same issue.

[Chodley]

Bizarre. Tried manually assigned IPs? I assume this is on the latest firmware?

since you reverted to the old Sky router and still had issues, I can't believe it's any incompatiblity with fibre routers or wifi6 and since you said you were using ethernet I don't see that band steering can be the problem either.

[cuke]

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@Lord+Hillier wrote:

Either directly into the router, or the swith. Tried both, and swapped the Cisco swich for a Netgear one, still the same.

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No managed switches on your network by any chance?