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Discussion topic: Recordings are freezing and skipping plus sometimes a Blue screen appears saying technical fault

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This message was authored by Jeff1234 This message was authored by: Jeff1234

Recordings are freezing and skipping plus sometimes a Blue screen appears saying technical fault

Recordings freezing and skipping plus fast forward keeps on jumping back. Sometimes a blue screen appears saying technical fault with channel. 

Recordings stating part recording software issue. 

Sky very slow and unresponsive 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Recordings are freezing and skipping plus sometimes a Blue screen appears saying technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Jeff1234 wrote:

Recordings freezing and skipping plus fast forward keeps on jumping back. Sometimes a blue screen appears saying technical fault with channel. 

Recordings stating part recording software issue. 

Sky very slow and unresponsive 


@Jeff1234 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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