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Discussion topic: Box not recording

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This message was authored by Jamie3331 This message was authored by: Jamie3331

Box not recording

Sky Q not recording 

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This message was authored by oldfella This message was authored by: oldfella

Re: Box not recording

Posted by a Superuser, not a Sky employee. Find out more

@Jamie3331 wrote:

Sky Q not recording 


Hi @Jamie3331 

If a reboot doesn't help you may have a hard drive issue.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

Failing this

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Box not recording

Posted by a Superuser, not a Sky employee. Find out more

@Jamie3331 
You’re not talking to Sky Customer Services on here. This is a customer based forum where customers try to help other customers.

 

We'll need more information in order to advise. What is happening when you try to record? What are you trying to record and in what format?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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