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Discussion topic: 2 sky mini boxes not working saying subscription

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This message was authored by: Rob271089

2 sky mini boxes not working saying subscription

I have to sky q mini boxes and they are both showing the same fault 

' please check your subscription entitles you tongue this channel 

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This message was authored by: Daniel0210

Re: 2 sky mini boxes not working saying subscription

Posted by a Superuser, not a Sky employee. Find out more

@Rob271089 

What channel(s) is this? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: Rob271089

Re: 2 sky mini boxes not working saying subscription

This is for all channels on both sky q mini boxes 

This message was authored by: Daniel0210

Re: 2 sky mini boxes not working saying subscription

Posted by a Superuser, not a Sky employee. Find out more

@Rob271089 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with the mini boxes -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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