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Discussion topic: Update failed for doorbell and chime

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This message was authored by: crazy.lady1002

Message posted on ‎17 Jan 2024 04:51 PM

Update failed for doorbell and chime

Hi I've tried updating my firmware on both chime and doorbell cam they keep failing, it's now unusable they are just  items that I have that don't work, absolutely pointless 

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎18 Jan 2024 06:29 AM

Re: Update failed for doorbell and chime

Posted by a Superuser, not a Sky employee. Find out more

Pull the power plug out of the chime and leave off for at least ten minutes.

Also or the doorbell, turn it off using the switch under the flap on the rear, the switch is next to the charging usb port. 
Plug the chime back in after its ten minutes off power and let it reconnect with a blue solid light.

Then, turn on the doorbell and let it connect.

Might be worth also giving the doorbell a full charge, by charging via the chime overnight or for at least 8 hours.

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This message was authored by: Davidls

Message posted on ‎04 May 2024 10:22 AM

Re: Update failed for doorbell and chime

My camera has been failing an update now for over 48 hours, followed all the advice on here but still failing. Is it just a fancy door ornament now? 

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