0

Discussion topic: Sky Protect Doorbell not synced to Chime

Reply
This message was authored by saltman1 This message was authored by: saltman1

Sky Protect Doorbell not synced to Chime

perhaps a similar issue to others but can't see this exact question elsewhere:

i set up the doorbell, synced it to the chime etc and it seemed to be working fine for several weeks. then one day last week it just disconnected without warning and I can't get it to re-connect.

The Chime is working fine - connected to the router via ethernet cable. 

i have removed the doorbell from the app and attempted several times to set it up again from scratch - but every time i get to the part where you have to sync it with the chime, it doesn't work. i press the sync button on the chime, and it starts flashing blue/yellow, but when i hold down the sync button on the doorbell, nothing happens.

it's fully charged. when it's turned on, the light is yellow, which i think is meant to mean that it's "on"/working but not connected to the internet. but when i try to sync, the light just stays yellow and doesn't change at all.

have tried many times but it doesn't want to connect/sync

not sure what to do. i have a feeling it's just failed/broken in some way.