Sky Door Chime - not syncing

[paultf1]

Hi. 

Did you get the app from Google Play if so, try uninstalling it and then scan the QR code on the inside of the box. then start from scratch see if that works for you, It worked for me.

Paul.

[Malcthedrummer]

Hi Paul, and thanks for trying to help me, everyboday have been so kind trying to get this 'sorted' but I have this morning taken the equipment down and got rid. Old bell is now back up and working fine, really wish I had not gone down this route to be honest, must have wasted Hours and Hours of my life trying this and trying that all to NO AVAIL !

I thank you ALL for trying

Malcolm

[Malcthedrummer]

I have now purchased an ieGeek doorbell/chime, downloaded and synced FIRST TIME, battery lasted 25 days on first charge and works PERFECTLY, Wish I had done this weeks ago to be honest, why could Sky not sorted a better system?? Try one if you having probs with the Sky one.

[paultf1]

Hi thank you for your reply. Yes ,I tried both. Have got them to sink,but cannot get live video. I have downloaded the latest app.

Paul.

[JR10]

Absolutely useless, keeps losing connection and yet it is next to router and front door with no issues with the internet.  Cannot seem to get hold of anyone at Sky (a real person) to assist.  What kind of service is this?  Keeps telling me to re-boot which took over an hour yesterday, fianlly got connected for it to lose connection today.  If anyone rings the doorbell I can't hear it as it does not ring indoors.

[Malcthedrummer]

Be brave, take it off the door and bash it with a big hammer and throw it in the bin. Purchase the ieGeek wire free door bell like I did, connected FIRST TIME and still got 87% of power after 10 days of PERFECT use. Good Luck

[Vin6]

The chat bot is useless. The on-screen keyboard on my galaxy hide the message you are typing. The sequence of sugestions just goes round and round.

My doorbell and chime paired ok initially. I have removed and replaced power to both. The chime shows solid blue now, I hink it is connected ok to router software. Doorbell will not pair. If I press sync on chime, followed by button on doorbell I get sound message pairing now, followed qa minuite or so later with fail. The chime ,after sync, showed flash yellow, flash blue, and eventually solid blue. Doorbell battery is well charged. I would like to get back to the install screen on my android. Help says go to home page(where is this) and press '+'(where is this). I have tried switching off doorbell for 10 minutes, reseting chime with 'pin'. System has worked briefely befor. I think Chime is OK. I think android phone has to be on a particular screen during installation, and I canot find how to go back to 'bare metal' install screen.I have reinstalled the app.    11 hours spoent today. I've been trying 3 days now.

A Street.

[Jameslono]

I gave the sky doorbell and chime a go for a few months now, but I've decided it's not for me. I've put my ring back up and put myself back on subscription. It does the job so much better, but at least I can see who's at my door in real time and not a few minutes later. 

[Vin6]

Fixed my WILL NOT PAIR problem. I have tried everything on this discussion group. It all ends the same way. The chime goes to flashing yellow and blue at about 2 flashes per second. The doorbell says 'ready to chime' and starts flashing yellow and blue at roughly twice per second, but it never achieves opairing,. The chime goes to steady ble and the doorbell goes to a slow yellow.

My answer was that I had another wireless device too close to the chime. The RF from this other device is intermittent in nature, and after pairing, the sky link between the doorbell and the chime can tolerate this. It waits for a gap and then does what is needed.

The problem is that whilst pairing, the process must not be interrupted. That is why it shows the chime and doorbell being held close to each other and NOT NEAR ANY OTHER WIRELESS DEVICE like microwave, refrigerator, another wireless doorbell or sounder, computer,TV,etc.  Make sure that any such device is several feet away whilst the 'pair' is progressing. Once oaired the system is very tolerant.

Good Luck.

[Pickle1979]

I am trying to set up my sky protect camera all set up easily with no issues but trying to sync the chime to the app is infuriating, following the steps and when ready to sync it says tecnical issue try again. 

[Malcthedrummer]

I tried for days and days to get this Sky rubbish to work!! What a waste of life, so my advice is very good I can assure you. I tried so many ways to get the Sky rubbish to work over nearly 2 months......I have now totally renewed all my house/garage/garden security with I-geek equipment and it ALL WORKS PERFECT, FIRST TIME OUT OF THE BOX. Even my neighbours have gone the i-geek way after seeing mine up and running. I am an ex Metropolitan Senior Police Officer so I know a bit about how to secure your home etc, I wish you all the luck in the World I really do.

[Laing1]

@Malcthedrummer yet my Sky protecct tech worked first time out of the box only have to charge my doorbell once every 8 weeks evrything else works fine so it does work 

[WayneV71]

I'm new to sky and was having issues with connecting my Ring chime and also my smart plugs. 
After reading issues on community and speaking to Sky tech support I was concerned I wasn't going to be able to resolve and was regretting leaving previous provider, but after two days light at the end of the tunnel! I now have al my smart plugs, my Bose speaker  connected and my ring chime is also connected!

Here's how (hope it helps a few out there!)

MySky app - broadband - wifi settings - advanced settings - wifi security level - change to wpa2.  
Ring: When setting up in ring app type in the wifi password manually (don't copy and paste it won't work). 
hopefully that is then connected. 
I can't go back and change security to Wpa3 or wpa3-T as it stops working.  
Hope it works!? 

[lougrego]

I couldn't get my chime to sync no matter what I tried. So I come to this forum in search of answers. As others suggested I installed the app on an old tablet and tried to pair again. Worked first time. And it Is now set up on my mobile too.