Issue buying Protect Insurance policy

[Wikisnoodle]

I’ve been through the process of buying a Sky Protect ome Insurance policy 3 times over the past 3 days. Each time the process fails saying that Sky is having diffuiculties. I rang what appeared to be an appreopriate helpline number to be cut off because Sky didn’t recognise my ID (I hadn’t been asked for one!). So I tried the chatbot, but it didn’t know what I was talking about.

How do I contact someone at Sky that can fix the purchase process on their website?

[Wikisnoodle]

OK – I actually found a phone line with a human  on it. He told me that there had been technical problems with the website “for a couple of weeks, no idea why it hasn’t been fixed”! I put up with a bad line and multiple background voices for over quarter of an hour. He was asking me to confirm everything I had already written in my online application, line by line.

So far, communication with Sky has been poor, I have to ask myself why I am signing up. This has taken 3 attempts to purchase, 45mins trying to find a way of communicating and over 15mins actually purchasing by phone. Online is supposed to make things easier and less time-consuming! Rant over, sorry folks.

[Patricia58]

This is still happening too.  I can't buy online and will not spend my hard earned time on the phone having to go over and over the same details.  Give up.  Sale lost. 

[Miop122]

Me too - have tried in Firefox and Edge browsers and it just crashes. A bad sign for if you need to make a claim so another sale lost.