Firmware updates

[Ricardiniho]

Have just been doing some firmware updates on my doorbell camera and chime box. I didn't realise there was an order the firmware updates needed to be done. So I have updated the doorbell camera first and now cannot update the chime box, it keeps failing every time. This has now made the doorbell completely unusable.

[Kelsingra]

Hey @Ricardiniho 



Welcome to the Community Forum ‌‌🙂

In the Sky Protect app there is a dedicated live help chat which can help diagnose the issue. You can find it by using the support button at the bottom of the "Help & Support" section within the app and then using the "Send us a message".


I hope it will get resolved soon!