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Discussion topic: Silent notifications

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This message was authored by marcodjsly This message was authored by: marcodjsly

Silent notifications

When I get alerts from my front door or indoor camera they do not 'ping' or make any noise at all on my phone, they just show up in my notifications.  Please could anyone explain how can I set up the alerts to actually make A noise and 'alert' me that someone has triggered the camera.  Right now I'd only find out theres been an alert when I check my notifications, which would usually be too late, which is not really ideal.

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This message was authored by Kelsingra This message was authored by: Kelsingra

Re: Silent notifications

Posted by a Sky employee

Hey @marcodjsly 

 

Welcome to the Community Forum 🙂

In the Sky Protect app there is a dedicated live help chat which can help diagnose the issue. You can find it by using the support button at the bottom of the "Help & Support" section within the app and then using the "Send us a message".

 

I hope it will get resolved soon!

Fanni

Community Moderator

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