20 Jun 2024 11:34 AM - last edited: 20 Jun 2024 02:44 PM by Kelsingra
Hello,
was really excited to get my SKY home protect but it is dreadful, looking to see if it is a device issue or if it is just awful.
-. doorbell mounted by door
- chime (wirh incredibly short power lead and Ethernet cable) plugged into router
- I have the super fast fibre, 3 WiFi boosters
- when my doorbell is on top of my chime the signal is "ok" 3 bars
- when I put my doorbell by my foot and my chime as close as I possibly get it so line of sight is through one wall / window I get one bar
- fully charged it's 83%
- drops to 20% within a day
- cannot talk to anyone
- picture however is perfection.
Home Security Camera
- will not even let me select a WiFi network (again testing next to my router)
- manually entered and i never get past the trying to connect
Am I fighting a loosing battle and do I need to return this or has anyone had any luck with this (removed) Stuff
Moderator note: Removed inappropriate language
22 Jul 2024 10:46 AM
Posted by a Sky employeeHey @PenguinePenguin
Welcome to the Community Forum 🙂
In the Sky Protect app there is a dedicated live help chat which can help diagnose the issue. You can find it by using the support button at the bottom of the "Help & Support" section within the app and then using the "Send us a message".
I hope it will get resolved soon!
Community Moderator