Video doorbell won’t charge

[Gallagher+2010]

I installed my video doorbell on Friday 19 January. It was totally dead by Monday 23 January. I am trying to charge it but there is no light indicating it is even beginning to charge. Does it need to be plugged in for a few hours before the light even appears?

[lettice · Accepted solution]

Yes, it will need a good half to an hour, before any lights show, if TVs completely run out of charge.

But after say half hour of charge, remove ffrom charge and turn the doorbell rear on/off switch under the flap where the usb connector is.

 Count to about 10 while off before switching back on.

Then place back on charge straight away and it should show the charging lights, while charging.

For a full charge, charge via the chime overnight or for at least 6-8 hours.

[Gallagher+2010]

Thanks for your help. I did what you suggested and it's now flashing. I'm new to this technology and will no doubt be back on this forum!

Thanks again. 😃😃

[EmsyGo]

The doorbell is very quiet and very slow, I have been trying to get it to sync with my youngest kids phones for weeks but apparently it doesn't work with their phones, they are teenagers but not with the best phones available due to them being so young but it won't work with their phones which is entirely the point of me getting a video doorbell so they could see who was at the door before opening it, now this is clearly out of their reach, they have android phones that aren't ancient but they can't use the app so make sure before taking up a contract you check compatibility with users as this is ridiculous, anyway it's super slow for those of us that it does work with, 3 of us 2 on iPhone and 1 Samsung, it's very quiet so even if your in th house you have to be on top of it to hear it, so again pointless for the uses I thought it would be good for, the lag time is really really slow so even if your home to get a notification the person will have left before you even get the message! Now the whole thing has just stopped charging, it sits on a table uncharged, tried so many times to go through all the trouble shooting nothing works hooked the cable up to another device and low and behold it's broken! We live in a small house the chime hooked to the router and it's so quiet we can barely hear it in the room say next to it, the front door is barely 6ft away so it's not miles away for the device to work quickly, I've no idea what to do with it now I'm paying £5 a month for an uncharged device to sit on my side table, even if we get a new device and wire judging by the other comments there will still be no hope of it working quickly correctly or at a higher volume! Not sure what to even ask for next? A new louder chime? A quicker camera? We have sky internet, so do we need quicker broadband? We have sky mobiles so quicker connection to the app through their internet and their mobiles? Surely it should work perfectly with their own internet connection and their own mobile service? Does anyone have any ideas? Obviously I'm here today needing a new charging wire as the original is broken after only a few months but I still don't hold out much hope 🤞😬🙄

[lettice]

@EmsyGo 

A few things on your post

For the Sky Smart Home app.

You'll need the phone to be on a minimum of iOS 15, or Android 9 to be able to use the apps.

The app can also run an an iPad, being on of the more recent iPadOS versions.

There will be certain phones that will not also be supported, like Huawei devices.

You can use any charging cable to charge the doorbell.

The Chime usb port and the usb supplied cable is more for convenience.

[lettice]

As for the Chime loudness.
In my home, the Chime is placed in the open in the room and on a solid base that allows a it to be  clearly heard through the house.

Maybe worth making sure within the app, the Chime sound is turned up to max and trying some of the Chime sound options and see if one of those makes it clearer to hear. Some of the supplied ones even for me do not provide much of a resonant sound.

[Stottie]

Just to add to the responses above - how do you know it isn't charging? What happens when you plug it in to charge. It should alternate between orange and blue whilst it is charging. 

[EmsyGo]

Nothing happens now when I try to charge it's completely dead and has been that way for days now, no lights nothing. The kids have Samsung phones not old ones and they have the right software for uploading PlayStation and such apps like fortnite minecraft etc but not this! It's absolutely useless! The chime is plugged to the router on a shelf in the living room where everyone can see it and only a stones throw from the front door but even sat in front of it you can't hear it when it's working. It's so slow that by the time it's been been pressed and the notifications appear on the phones it does work on the people at the door have long left! I am not the only person suffering this I can see that from all the other responses on here, it's a slow useless piece of tech they have introduced way to soon before sorting the bugs out and now people like me are paying the price by not being able to cancel after being told to trouble shoot and try this and that first and by the time it's Red realised it's useless I'm stuck in a contract I can't cancel! I'm just here warning everyone else not to get caught out like I did, should of gone with a. Ring doorbell like everyone else 🙄