This discussion topic has been answered Discussion topic: Sky doorbell add user
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Message posted on 06 Aug 2026 03:08 PM
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The add user option isn't showing in the app in the users section
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Message posted on 06 Aug 2026 05:23 PM
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I am the primary user also the add user option isn't at the bottom of the page, but have cancelled now anyway
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Message posted on 06 Aug 2026 05:10 PM
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Re: Sky doorbell add user
Not sure what or how you have tried, but a few things to be aware of for the adding of additional users;
Only the primary user can:
- Add or remove users.
- Change consent settings.
- Remove devices.
How to add a user;
- Open the Smart Home app.
- Tape the People tab at the bottom of the screen.
- Select Add user.
- Enter the user's name, email, and phone number.
- Tap Add user.
An email invitation will be sent to them.
On accepting the invite, they will need to set up their own account.
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 06 Aug 2026 05:17 PM
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Re: Sky doorbell add user
The app does not give the option to add another user, only shows me as the primary user, no other options available
Message posted on 06 Aug 2026 05:23 PM
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I am the primary user also the add user option isn't at the bottom of the page, but have cancelled now anyway
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