Sky door bell useless

[Lindsey1992]

After a long time, I finally got my new sky bell and chime connected then the battery went dead & after being fully charged, it will no longer connect and says it needs a firmware update which I tried but now won't connect to Internet. I removed the device & tried installing again and now doesn't want to sync. Please help or i will end up returning it. 

[lettice]

Do this for your doorbell.

Turn it off using the switch on the back of the doorbell and leave off for ten minutes.

Turn the doorbell switch back on and straight away put the doorbell on charge. It needs to charge for 6-8 hours or overnight.

Then once after that charge time, it should connect again to the Chime.

The firmware will update automatically, you do not need to force it from the app.