Indoor camera

[Linda521]

My indoor camera is not letting me view when I'm oit and constant on 10%

[Jooney10]

• Afternoon. I've ordered the smart home setup with doorbell and indoor camera. Gone through the setup, all setup fine as far as we can see. The indoor camera I don't seem to be able to view through the app. It loads to 10% and then stops. Is this a known bug? All firmware up to date. 

[lettice]

Is the sensor bridge connected to the indoor camera showing blue?

Are you sure that there is no update needed for the indoor camera, clicking on indoor camera, the settings icon top right and scrolling down to update.

You could also try doing a reboot indoor camera and see if that helps.

[Jooney10]

Interesting. I haven't received a sensor bridge in either of the packages (camera or doorbell). The indoor camera appears to work fine when connected on WiFi, but not when my phone isn't.

[lettice]

You will only get the sensor bridge if you have added the motion sensor and leak sensors packs to your offering.

Perhaps, if you have not tried, is removing the indoor camera from the app and adding it again.

[Duaney]

Mine is also doing the same and I cant view it on mobile data either ie when out of the house 

[Linda521]

Not great is it I'm gonna ring them tried re booting but nothing when I leave the house the sensors work and sensors cameras ok but camera no 

[Duaney]

I literally have the doorbell and camera but no sensors but read thst I may need a sensor bridge but been 3 different cameras and none of them record motion or sound or can watch them remotely 

[lettice]

@Lisa4561 

Understand from your post that you are not seeing your indoor camera in 'armed' mode.

More on that later.

Can you also try 'armed' mode (you do not need to be away to activate that, it's a good test when at home) and see if it reports your doorbell activity or any contact, motion or leek sensors you have connected?

It should present notifications to your mobile device.

You can test the leak sensors, with a quick rub a few times on its metal contacts underneath and then go to the. app and say it's a false alarm.

[Ccm98121]

I have the same problem. Tried rebooting it, tried deleting and adding again...help! 

[marianek]

I have the same issue, though the camera starts working after I turn it off and back on. This happens on my iPhone. I tried using a different phone—an Android device—and installed the app there, and it works every time! It seems the iPhone is a poor choice for this camera, though I don't understand why. If I want to use the iPhone, I have to restart the phone every time I use the camera; otherwise, the camera shows a 10% charge but nothing happens. The smart doorbell, however, works without any problems on both phones.

[lettice]

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@marianek wrote:

I have the same issue, though the camera starts working after I turn it off and back on. This happens on my iPhone. I tried using a different phone—an Android device—and installed the app there, and it works every time! It seems the iPhone is a poor choice for this camera, though I don't understand why. If I want to use the iPhone, I have to restart the phone every time I use the camera; otherwise, the camera shows a 10% charge but nothing happens. The smart doorbell, however, works without any problems on both phones.

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Could you report your findings you mention with the make and model of your iPhone and its iOS software version to the email address shown in the app.

[marianek]

iphon 13 pro max  ,  IOS 26.5

[Deb6923]

sky cannot help me can only view the camera when i'm in my house via wi-fi a colleague says i need to switch from 5 to 2.5 on the router but it says access denied friend is having same problem 

[Deb6923]

i have the same problem