watching the cricket tonight on my mobile via the Sky Go app - i have used all my data left

[Djne]

i have Sky mobile - watching the England cricket match tonight my data has dropped from 0.79 Gb to zero - i thought this did not take any data from

your allowance except for a bit for adverts?

[caesarome]

Are you using the MySky app to monitor your data ?

[Djne]

yes i am

[Anonymous]

Contact Sky via their online chat or over telephone. They state that their services such as Sky Go don't take up data as long as you have at least 50MB left. If you are an iPhone user, disable WiFi Assist as that can take up data unneccessarily. If you are on Android I would poke around in the mobile data and/or WiFi settings to see what the cause might be. Hope you get it sorted!

[caesarome]

Apart from the adverts it shouldn't be using hardly any data so would you like Sky's messaging team to contact you via here tomorrow about this so it can be looked into, if so when they make contact you have 48 hours to respond to them.

[Djne]

yes please - it's really weird keeps saying i've used all my data so have to add more from piggy bank but it's not showing as data used -  so although i've added 2Gb tonight it shows 2gb used this period - if that makes sense- and the available data dropped to 0 in the app

[caesarome]

@Djne 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Djne.

[Lisa-P1987]

We are still looking to help you @Djne . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks