trouble with returning items

[frann59]

so i upgraded my phone and this is my first time ever doing this my phone had arrived but the tracking hasnt updated for about a month now and ive tried contacting sky but it just says we can help you through text. whenever i go to swap updates it just says wait for your device to arrive which it has and it still has not updated... whenever i try and click the swap now i get an error and not just that on my bill it has 2 new phones and my old phone. the return progress is so confusing as i had no idea what to do as app hadnt updated what do i do so im not paying triple my bill? thank you

[MightyQuinn]

Hi @frann59   You need to contact Sky.

[caesarome · Accepted solution]

@frann59 

You do need to call Sky on 150 about this and when doing so remain on the line and say nothing when asked any questions by the bot.