swap Returns label via email

[TeresaM19]

The returns label with the new device is only for sending it back if its faulty.

Postal Strikes are not helping.

How difficult is it to attach a swap device returns label to the Sky Swap Information email

Contingency measures should be in place.

14 days to send old one back, new one was delivered on 20th December

Moderator note: removed excessive blank lines on users post

[Daniel0210]

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@TeresaM19 wrote:

The returns label with the new device is only for sending it back if its faulty.

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@TeresaM19 

Not that I'm aware of. According to another customer who posted on here recently, the return label was on the inside of the packaging the new device arrived in but that it was quite small and could easily be missed. They then successfully used the label and the same packaging to return.

If you’ve already disposed of that give Sky a call and ask for more packaging AND another returns label.

[TeresaM19]

no Delivery Note/Invoice inside packaging.

Returns Label with 2 addresses -

Sky Swap, Norwich and

Sky Returns, Nuneaton 

Hopefully should get 2 Sky Returns Labels on Wednesday

Moderator note: removed excessive blank lines on users post

[TeresaM19]

Thanks, rang Sky.

Hopefully have 2 Returns packaging on Wednesday

Moderator note: removed excessive blank lines on users post

[TeresaM19]

Box new phone came in and used to send the old one back. There is a tear strip, meaning the Box unfolds into a posting box. Instructions on the inside, so don't damage it.  The returns label is inside the box with the new phone.

 

 

@TeresaM19 wrote:

The returns label with the new device is only for sending it back if its faulty.

Postal Strikes are not helping.

How difficult is it to attach a swap device returns label to the Sky Swap Information email

Contingency measures should be in place.

14 days to send old one back, new one was delivered on 20th December

Moderator note: removed excessive blank lines on users post