Discussion topic: Defective iPhone 13 pro max received

This message was authored by: Shanel+Antony · ‎28 Dec 2022

iPhone 13 pro max I ordered is defective (especially the camera). It’s been 37days. I need a replacement or refund. I got it in November 21st but didn't check the refund policy is only for 31 days. What should I do?

This message was authored by: Daniel0210 · ‎29 Dec 2022

@Shanel+Antony

This link may help regarding repairs

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

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This message was authored by: caesarome · ‎29 Dec 2022

@Shanel+Antony wrote:

I need a replacement or refund

It doesn't work like that I'm afraid as Sky will probably insist that it goes off for repairs and only if it can't be repaired would they consider offering you something.

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This message was authored by: 63johnw · ‎29 Dec 2022

Hi @Shanel+Antony sky will also want to check that the fault is covered by warranty, for example if it's been mechanically damaged then that won't be covered by the warranty. Sky will need to inspect the phone.

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Discussion topic: Defective iPhone 13 pro max received

Defective iPhone 13 pro max received

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