phone swap, broke before sending back

[chloemmcf]

Yesterday I dropped my phone and the screen smashed done one side. I had a screen protector on so the damage isn't awful but I was overdue an upgrade for a year so when I got home I upgraded and put to swap my old device. I stated there there was damage as there is however it didn't stop my phone from working.

However after an hour, my phone completely shut itself off. Doesn't turn back on or charge!! I don't want them to think I had falsely stated the details of my phone as they were correct at the time, but it also means I can't reset it to factory settings or sign out if my apple id.

I can't phone sky until the new phone is delivered later on today and the online help didn't have any suggestions. I read that they won't accept the phone if it's not reset and will send it back. Has anyone had a similar situation? It was only worth 70 quid with the screen damage anyway, so it doesn't matter if they have to redo the contract where the money isn't taken off, but woukd would likely happen? thanks!!

[caesarome]

If the phone is on it's way to Sky then it will be inspected when it arrives before a final valuation is made, due to this damage it probably will not be much and not enough to pay it off. So you will have a choice, you can either accept the valuation you are given or reject it as it should then be sent back to you. On both you would then have to keep paying off the remainder of the contract.

[Darla2]

Phone doesn't hold a charge 

[Darla2]

Pls assistance 

[Darla2]

My phone doesn't hold a charge 

[PandJ2020]

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@Darla2 wrote:

My phone doesn't hold a charge 

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Then I suspect it won't be worth anything as a trade-in value.

[daveNOS]

@Darla2 You will need to get it repaired then, there is likely to be a charge for that and you can start the process here https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs or alternatively you can get it repaired at a local phone repair shop(using a 3rd party repair service will invalidate the warranty).