Yesterday I dropped my phone and the screen smashed done one side. I had a screen protector on so the damage isn't awful but I was overdue an upgrade for a year so when I got home I upgraded and put to swap my old device. I stated there there was damage as there is however it didn't stop my phone from working.
However after an hour, my phone completely shut itself off. Doesn't turn back on or charge!! I don't want them to think I had falsely stated the details of my phone as they were correct at the time, but it also means I can't reset it to factory settings or sign out if my apple id.
I can't phone sky until the new phone is delivered later on today and the online help didn't have any suggestions. I read that they won't accept the phone if it's not reset and will send it back. Has anyone had a similar situation? It was only worth 70 quid with the screen damage anyway, so it doesn't matter if they have to redo the contract where the money isn't taken off, but woukd would likely happen? thanks!!
