phone bill

[kc75]

i payed my phone bill as if stopped my services, they still aren't up and running after 30-40 minutes, tired my phone on and off twice and still didn't work 

[Daniel0210]

@kc75 
Sky won’t reinstate restricted services until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

[PandJ2020]

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@kc75 wrote:

... after 30-40 minutes, 

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As today is a Friday the payment may not clear until Monday.