my sky app

[tonyroutledge]

when i go onto my sky app to check my piggybank or to manage my phone contract etc i cant find it anywhere ive deleted the app and downloaded it again and its still not working ive logged on to a desktop aswel and still nothing but its saying that my sky moblie is linked with my acoount but i cant find it 

[caesarome]

@tonyroutledge 

Is there no mobile tab at bottom of the screen when you load the app up ?

[tonyroutledge]

yes but when i click on it just offers me deals etc

[caesarome]

@tonyroutledge 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @tonyroutledge.