Activist sim issue

[Leahcx]

I've got my new phone today, and trying to activate my sim but when it asks me to log in and then verify by using post code and 6 digits of my billing account number it says account already linked. 

how can I fix this please? I need this sim / phone up and running today 

[caesarome · Accepted solution]

@Leahcx 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Leahcx]

Thank you, even though I pressed answer will this still go through to them? Thank you!

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.