mobile and sim activation needing action required

[Nashwa]

I place my order on the 19th and it's requesting for an action required though it allowed my AirPods to be delivering on the 21st and not my mobile device and sim activation.

[caesarome]

@Nashwa 

Your post isn't very clear, are you saying the order you placed yesterday has not been delivered, if so the status of it should appear here:

https://www.sky.com/ordertracking

[Nashwa]

Everytime I press on "view" to apply against the action required it always brings me back to here.

[caesarome]

@Nashwa 

Do you have the phone or sim yet because if you don't then you can not active the sim yet ?

[Nashwa]

Yes I don't have the sim yet that is why I cannot activate the same.

my worry is with my mobile device that I had ordered on the 19th having trouble with the deliver cause it requires "action" .