lost phone

[jade151]

why cant i contact sky re my lost phone online. it keeps coming back to a number to call.  i have no phone and live alone

i am so stressed right now. ive not have my phone in 5 days now. i cant even block my cards as the keep sending codes to my phone which i dont have. my phone is in spain and i am in scotland. my watch keeps telling me im getting charged data roaming for i phone i dont have. why cant i speak with a human online. there are no pay phones anymore

[Daniel0210]

@jade151 

So did you lose it in Spain, or did you lose it in the UK but tracking suggests it's in Spain? 

[caesarome]

@jade151 

Havr you tried contacting Sky via social

media as there are links at the bottom of this page, they can also be contacted by WhatsApp and Facebook Messenger.

[jade151]

i lost it at the airport alicante on friday night. I could see it and thought i would get it back on way home but i didnt. i am home now and want sky to sent out a new phone and block my old phone.

[jade151]

i cant go on whatsapp or snapchat without my phone. they keep sending my phone codes. i dont have facebook or anyother socials. whern i lost my phone before i was able to call people through my laptop on snapchat but its not letting me login weith my phone for some strange reason

[Daniel0210]

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@jade151 wrote:

i lost it at the airport alicante on friday night. I could see it and thought i would get it back on way home but i didnt. 

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@jade151 

Not understanding that statement. It seems there's more to this than just a simple loss. 

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@jade151 wrote:

and want sky to sent out a new phone and block my old phone.

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Not that simple. Sky won't just send you a replacement phone. You'll still be liable for any outstanding payments for the one you lost. 

[PandJ2020]

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@jade151 wrote:

 want sky to sent out a new phone and block my old phone.

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You'll have to find a way to call or access social media.

They won't just send you a 'new phone'.  You have to buy a new one (and continue paying for the old one).  Of course, if you have insurance you can claim on that.

[jade151]

Sky did sent me a phone through DPD and arrived within 12 hours of calling them once I was able to get hold of someone's phone. I still don't have a sim as that's sent through Royal Mail. 
I was due an upgrade so no issues.

My problem was how to contact sky without access to a phone. 
I feel it should be easier to contact sky through webchats when you don't have a phone but lesson learned. I will keep a cheap backup phone from now on. 

[PandJ2020]

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@jade151 wrote:

Sky did sent me a phone through DPD and arrived within 12 hours of calling them once I was able to get hold of someone's phone. I still don't have a sim as that's sent through Royal Mail. 
I was due an upgrade so no issues.

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Sure... You can order a new phone at any time.  Just remember you'll have to pay for both phones until the balance is cleared on the lost phone.