iPhone 17 pro max

[Mc09]

I strongly do not recommend Sky. I had a battery issue with a new phone I paid for, and when I sent it for repair, they kept it for a month, leaving me without a phone. This was very unprofessional. Maybe I was unlucky, but this could happen to anyone. I will no longer enter into any contracts with them.

[Daniel0210]

@Mc09 

Sky simply don't provided loaned mobiles whilst a customers mobile is being repaired. They never have. 

[PandJ2020]

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@Daniel0210 wrote:

@Mc09 

Sky simply don't provided loaned mobiles whilst a customers mobile is being repaired. They never have. 

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...and it's the same for the majority of vendors.  Some do offer loaners but are subject to additional agreements.

[Mc09]

So right now, as I’m speaking to you, I still haven’t received my phone and it’s been a month. They’re telling me they don’t even know where it is. Every customer service agent I call says they have no idea where my phone is. They’ve also sent emails to the repair team, and up until now—still no response. This is honestly crazy.

[63johnw]

Hi @Mc09  not the experience of most customers or sky mobile wouldn't be able to operate. I have been with sky mobile for quite a few years and found them to be on a par with other mobile companies. 

[PandJ2020]

How old was the phone when the issue appeared?

At the very least you need to raise a formal complaint so you can use ADR if needed.

[PandJ2020]

You already have an active thread.

Bear in mind the forum rules: https://helpforum.sky.com/t5/Get-Started/bd-p/flow?step=4

Your post may be moderated if 'campaigning'.

[Mc09]

Just 1 month 

[Mc09]

I've had this problem for a month and a half, and I sent it to you. So when I got back, I contacted them and sent my phone. They kept it for, well, what, a month, and I still haven't received my phone. I don't know who to complain to, because when I go to the shop, they don't know what to do.

[PandJ2020]

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@Mc09 wrote:

I've had this problem for a month and a half, and I sent it to you. 

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You're not talking to Sky here...

 I don't know who to complain to

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https://www.sky.com/help/articles/how-to-make-a-complaint

[Daniel0210]

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@Mc09 wrote:

I've had this problem for a month and a half, and I sent it to you.

Not to us. We are customers on here.

So when I got back, I contacted them and sent my phone. They kept it for, well, what, a month, and I still haven't received my phone. I don't know who to complain to, because when I go to the shop, they don't know what to do.

No point in going to a Sky pop-up shop if that's where you've been.As already advised you need to make a complaint 

https://www.sky.com/help/articles/how-to-make-a-complaint 

Sky will then have up to 8 weeks to resolve it or you can request a deadlock letter potentially allowing you to take it further. 

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