iPhone 16 order

[LZRF9L]

At the end of July I ordered two new iPhone 16s - one has arrived the other hasn't. I have phoned sky 4 times now and each time I've been told they have solved a "technical issue" and the phone will be sent within 48 hours. I still haven't got the phone and have raised a complaint (and have a case number). How can I escalate this even further to get this issue resolved?

[caesarome]

@LZRF9L 

Does the phone appear here for you:

https://www.sky.com/ordertracking

If not then this link explains the next steps:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

[Daniel0210]

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@LZRF9L wrote:

I still haven't got the phone and have raised a complaint (and have a case number). How can I escalate this even further to get this issue resolved?

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@LZRF9L 

If you have already submitted a complaint Sky have up to 8 weeks to resolve it before you can take it further.

[LZRF9L]

Well, interestingly, Caesarome  it was there this morning "awaiting completion" and now it's disappeared and only shows delivered phone!

[caesarome]

Very odd @LZRF9L , I think you will have to wait until someone gets back to you about your complaint about this.