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This discussion topic has been answered Discussion topic: iPhone 16 camara

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This message was authored by: Lloyd23

iPhone 16 camara

The phone is 2 months old and recently there's a thin red line when going to take a picture with my iPhone when close up to something it disappears but then is back when the picture I'm taking is at a distance shot 

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This message was authored by: caesarome Answer

Re: iPhone 16 camara

Posted by a Superuser, not a Sky employee. Find out more

Not sure what Sky can do about this as they will probably want it sent off to be looked at to see if the fault can be fixed. You could also try speaking to Apple but they will probably say the same.

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This message was authored by: caesarome Answer

Re: iPhone 16 camara

Posted by a Superuser, not a Sky employee. Find out more

Not sure what Sky can do about this as they will probably want it sent off to be looked at to see if the fault can be fixed. You could also try speaking to Apple but they will probably say the same.

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This message was authored by: Lloyd23

Re: iPhone 16 camara

Yeah I thought that just weird how it's only there when it's not a close up shot 

This message was authored by: PandJ2020

Re: iPhone 16 camara

Posted by a Superuser, not a Sky employee. Find out more

...because different camera units are used depending on the distance.

 

Sounds like one is faulty.  See here: https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

 

You are likely to be without the phone for many weeks.

I am just another Sky customer and my views are my own even if you don't like the answers
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