iPhone 14

[Kellie21]

Hi am just wondering my bills will be so high for 3 months? I upgraded my phone and got told I should only be paying £25 for what's left on the iPhone 14? 

[PandJ2020]

---

@Kellie21 wrote:

Hi am just wondering my bills will be so high for 3 months? 

---

We can't see them - what do they show?

---

upgraded my phone and got told I should only be paying £25 for what's left on the iPhone 14? 

---

When did you return the phone?

[Kellie21]

I returned the phone on the 31st of January 

[63johnw]

---

@Kellie21 wrote:

I returned the phone on the 31st of January 

---

Hi @Kellie21  its taking 2-3 weeks for returns to be processed so until then you pay for both phones, once it's processed any overpayments will be refunded. 

[Kellie21]

Well they did not tell me this when I was on the phone to them when I was upgrading as I told them I would rather pay the phone off before upgrading so I wouldn't be paying for to contacts! 

[caesarome]

@Kellie21 

Did they not agree to take a one off payment from you so that you could pay it off ?

[Kellie21]

No they didn't! 

[PandJ2020]

---

@Kellie21 wrote:

I returned the phone on the 31st of January 

---

It takes about 3-4 weeks for returns to be processed.  (Billing will continue as normal until processed, so would be for 2 devices)

[Kellie21]

It's been longer then 3-4 weeks so why hasn't the bill changed? It's becoming a joke now