eSim

[SteMen]

I've tried to activate new eSIM on my daughters new phone using the QR code on my Sky app but it comes up with an error 'unable to activate'. I tried ordering a new one through the app but the number to send the security code is not any of our numbers (it must be the SIM number before her old number transfers so we don't have access to it). What can I do?

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141