2step verification sending failing

[Chris+dav]

Hi trying to get replacement esim on entering 2step verification the first code they send to my number works but the second one keeps saying sending failed. They sent me a physical SIM coz they wreckon that would work still having same issue. Phoned up again and the guy had no clue just offered me a new sky SIM for 2 years. I already have a physical SIM in my phone on Tesco this is why I got a sky esim.. anyone got any ideas in why it's so difficult to get through this security check up. 

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Chris+dav]

Thank you am working all day so will hopefully get it later if they message