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Discussion topic: eSim lost connection

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Avatar for KCh1806
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This message was authored by: KCh1806

Message posted on ‎27 Oct 2025 11:36 AM

eSim lost connection

Installed a new ESIM . Worked 24 hours. Now I have lost connection . I'm trying to order a replacement eSIM but second security check won't let me send a code to my own phone. Can't speak to anyone at sky. Chat lines aren't even open even thought they should be! 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎27 Oct 2025 11:40 AM

Re: eSim lost connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @KCh1806  try the social media links at the bottom of this page. 

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