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Discussion topic: eSIM

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Avatar for Alyssa2
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This message was authored by: Alyssa2

Message posted on ‎09 Sep 2024 12:36 AM

eSIM

I recently bough an iPad and I was trying to activate the eSIM. I followed the steps and activated it successfully online and I just needed to scan the QR code and activate it on my iPad. It didn't work as I input the wrong confirmation pin. I got rid of the QR code but I needed to try again. I still need to activate the sim on my iPad however every time I go to manage sim on my account online the page crashes. I just need the QR code so I can activate it on the iPad but I cannot get through to the manage sims page online. Please help.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎09 Sep 2024 05:36 AM

Re: eSIM

Posted by a Superuser, not a Sky employee. Find out more
@Alyssa2 wrote:

 It didn't work as I input the wrong confirmation pin.

It mght be that you would need to delete/cancel this esim and order yourself another one, if you need help on doing this you will have to call Sky.

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