You will have to find a way to contact Sky about this as there will be no around it, if you have no other phone you can contact them via social media.
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Im the same! I've followed all the steps on the sky website to troubleshoot, even done a master reset and now I can't get back into the phone at all now because I can't receive any sms messages for 2FA, so I highly recommend not resetting everything!
Got a new replacement sim on the way, they've also said no one else has reported an issue with any sky sims so must be an individual issue with our sim alone. Defo recommend contacting sky if you're still having an issue with your sim
