eSIM not working after phone repair/ reset iPhone 16

[Ruth32]

I had my iPhone phone repaired by Apple today. Following the repair the phone was reset to factory settings. This means that the ESIM card was removed. I have tried to reinstall the SIM card but get error messages when I try to do so. 

I am unable to use my phone to make calls and as I live alone, can't call Apple to resolve this. Also, I am unable to receive any text messages or calls. 

[caesarome]

@Ruth32 

Are you able to order a replacement esim from this link:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

[Ruth32]

Unfortunately, I get the message, "unable to install eSIM" when I attempt to do so. 

[caesarome]

You will have to contact Sky for help, so try social media as there are links at the bottom of this page that you can use as well as the likes of Facebook Messenger.